# Botpress

> Build support agents with connected tools and a shared helpdesk.

## Facts
- **Category:** [Customer Support Agents](https://agentsearchengine.app/category/support-agents)
- **Type:** Platform
- **Listed pricing:** Freemium
- **Official site:** https://botpress.com/
- **Listing on Agent Search Engine:** https://agentsearchengine.app/agents/botpress
- **Record checked:** October 2026

## Best for
Support teams building agents around knowledge sources, business tools and human escalation.

## Avoid if
You require self-hosting or a paid plan with no automatic usage recharges.

## About Botpress
Botpress is a hosted platform for customer-support agents. Its documentation covers visual and TypeScript builders, knowledge sources, integrations, webchat and a helpdesk for human escalation. A limited free plan is separate from paid plans, where conversation and AI-usage recharges can add costs automatically. Review those billing rules before connecting a live support queue. This source review did not operate an agent or verify resolution and security claims.

## More tools in the category
Botpress sits in customer support agents. These are related catalogue records, not verified substitutes:
- [MaxKB](https://agentsearchengine.app/agents/maxkb) — MaxKB is an open-source platform for building enterprise-grade agents. · Open source · Platform · 23k★ · Python · GPL-3.0 · repository push 4 days ago
- [Helpin](https://agentsearchengine.app/agents/helpin) — A shared support and project workspace with configurable AI agents. · Open source · Platform · 9★ · Go · AGPL-3.0-only · repository push today
- [Sierra](https://agentsearchengine.app/agents/sierra) — Conversational AI agents for customer experience, built by ex-Salesforce leadership. · Paid product · Platform
- [Decagon](https://agentsearchengine.app/agents/decagon) — Enterprise-grade AI support agents for chat, email, and voice. · Paid product · Platform
- [Ada](https://agentsearchengine.app/agents/ada) — AI customer service agent platform that automates resolutions across channels. · Paid product · Platform
- [Fin by Intercom](https://agentsearchengine.app/agents/intercom-fin) — Intercom's AI agent that resolves up to 65% of support conversations. · Paid product · Agent
- [Mixdesk AI Agents](https://agentsearchengine.app/agents/mixdesk-ai-agents) — Customer-support agents with knowledge sources and configurable business tools. · Paid product · Platform
- [Aissist.io](https://agentsearchengine.app/agents/aissist) — Support and sales agents that work inside an existing helpdesk. · Freemium · Platform

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Source: [Agent Search Engine](https://agentsearchengine.app) — an independent, hand-curated index of AI agents, MCP servers, and frameworks. Rankings are never sold; sponsored placements are labeled and never numbered. Full directory: https://agentsearchengine.app/llms-full.txt