# NiCE Cognigy

> Configure enterprise conversational agents for chat and voice.

## Facts
- **Category:** [Voice Agents](https://agentsearchengine.app/category/voice-agents)
- **Type:** Platform
- **Listed pricing:** Paid product
- **Official site:** https://www.cognigy.com/
- **Listing on Agent Search Engine:** https://agentsearchengine.app/agents/cognigy
- **Record checked:** October 2026

## Best for
Enterprise contact-center teams evaluating configurable voice and chat agents with human handover.

## Avoid if
You require a public fixed-price plan or have not assessed license, knowledge and voice capacity charges.

## About NiCE Cognigy
NiCE Cognigy provides a platform for enterprise chat and voice agents. Its setup documentation describes personas, jobs, tools and connected knowledge, with human handover and developer extensions. A trial entry point is published. Commercial billing depends on the license and can include conversations, Voice Gateway capacity and knowledge usage; no public flat rate was established in this review. Deployment, conversational quality and policy enforcement were not tested.

## More tools in the category
NiCE Cognigy sits in voice agents. These are related catalogue records, not verified substitutes:
- [Pipecat](https://agentsearchengine.app/agents/pipecat) — Compose voice and multimodal agents with Python processing pipelines. · Open source · Framework · 16k★ · Python · BSD-2-Clause · repository push 3 days ago
- [LiveKit Agents](https://agentsearchengine.app/agents/livekit-agents) — Build voice and multimodal agents that participate in LiveKit rooms. · Open source · Framework · 15k★ · Python · Apache-2.0 · repository push 3 days ago
- [xiaozhi-esp32-server](https://agentsearchengine.app/agents/xiaozhi-esp32-server) — Backend service for xiaozhi-esp32 -- helps you quickly build an ESP32 device control server. · Open source · Infrastructure · 11k★ · JavaScript · MIT · repository push 9 days ago
- [ten-vad](https://agentsearchengine.app/agents/ten-vad) — Voice Activity Detector (VAD): low-latency, high-performance and lightweight · Open source · SDK / library · 2.3k★ · C · repository push 8 months ago
- [bailing](https://agentsearchengine.app/agents/bailing) — A GPT-4o-like voice conversation robot built from ASR+LLM+TTS, integrating strong models like DeepSeek R1 and openClaw -- a genuine personal voice assistant with latency as low as 800ms. · Open source · Agent · 1.8k★ · Python · MIT · repository push 6 months ago
- [CyberVerse](https://agentsearchengine.app/agents/cyberverse) — Self hosted, real-time digital human agent platform. Build voice-first AI agents with WebRTC, persona memory, tools, RAG, and optional digital-human video. · Open source · Platform · 1.7k★ · Python · GPL-3.0 · repository push 27 days ago
- [Wally](https://agentsearchengine.app/agents/rcli) — Run open models on your own machine, or hosted when the job outgrows it. · Open source · Agent · 1.6k★ · C++ · MIT · repository push 2 days ago
- [Patter](https://agentsearchengine.app/agents/patter) — Open-source voice-AI SDK. The Vapi/Retell alternative for builders who want to own the stack. · Open source · SDK / library · 1.1k★ · Python · MIT · repository push 5 days ago

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