# Mixdesk AI Agents

> Customer-support agents with knowledge sources and configurable business tools.

## Facts
- **Category:** [Customer Support Agents](https://agentsearchengine.app/category/support-agents)
- **Type:** Platform
- **Pricing:** Paid product
- **Official site:** https://mixdesk.com/help/en/docs/ai-agent/
- **Listing on Agent Search Engine:** https://agentsearchengine.app/agents/mixdesk-ai-agents
- **Data verified:** October 2026

## Best for
Support teams evaluating AI replies and business-tool access in a shared messaging workspace.

## Avoid if
You expect the free inbox plan to include AI Agents or unlimited AI message usage.

## About Mixdesk AI Agents
Mixdesk provides hosted customer-support agents within its messaging platform. Official documentation describes knowledge sources, built-in information and tagging tools, and custom API tools imported from OpenAPI schemas. AI Agents require Pro or above after the trial, while advanced AI tools require Expert according to the pricing page. AI message usage and channel fees are separate costs. No account or conversation was tested.

## Alternatives
Mixdesk AI Agents sits in customer support agents. Related tools indexed here:
- [MaxKB](https://agentsearchengine.app/agents/maxkb) — MaxKB is an open-source platform for building enterprise-grade agents. · Open source · Platform · 23k★ · Python · GPL-3.0 · active 6 days ago
- [Fin by Intercom](https://agentsearchengine.app/agents/intercom-fin) — Intercom's AI agent that resolves up to 65% of support conversations. · Paid product · Agent
- [Sierra](https://agentsearchengine.app/agents/sierra) — Conversational AI agents for customer experience, built by ex-Salesforce leadership. · Paid product · Platform
- [Decagon](https://agentsearchengine.app/agents/decagon) — Enterprise-grade AI support agents for chat, email, and voice. · Paid product · Platform
- [Ada](https://agentsearchengine.app/agents/ada) — AI customer service agent platform that automates resolutions across channels. · Paid product · Platform

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