# Botpress vs Decagon
_Customer Support Agents · independent comparison_

> Botpress and Decagon need to be evaluated against the same task. The recorded use cases differ: Botpress — Support teams building agents around knowledge sources, business tools and human escalation; Decagon — Enterprise support automation across chat, email, and voice with strong analytics. No performance winner is established by this catalogue comparison.

## Side by side

**Botpress**
- Freemium · Platform
- Best for: Support teams building agents around knowledge sources, business tools and human escalation.
- Avoid if: You require self-hosting or a paid plan with no automatic usage recharges.
- [listing](https://agentsearchengine.app/agents/botpress) · [official](https://botpress.com/)

**Decagon**
- Paid product · Platform
- Best for: Enterprise support automation across chat, email, and voice with strong analytics.
- Avoid if: You need a quick self-serve start.
- [listing](https://agentsearchengine.app/agents/decagon) · [official](https://decagon.ai)

## Key differences

- The recorded use cases differ: Botpress — Support teams building agents around knowledge sources, business tools and human escalation; Decagon — Enterprise support automation across chat, email, and voice with strong analytics.
- Recorded pricing categories differ: Botpress — Freemium; Decagon — Paid product. They do not establish total cost.

## Which to choose

**Choose Botpress if:** Support teams building agents around knowledge sources, business tools and human escalation.

**Choose Decagon if:** Enterprise support automation across chat, email, and voice with strong analytics.

## FAQ

**What's the main difference between Botpress and Decagon?**
The recorded use cases differ: Botpress — Support teams building agents around knowledge sources, business tools and human escalation; Decagon — Enterprise support automation across chat, email, and voice with strong analytics.

**Is Botpress or Decagon better?**
Botpress: Support teams building agents around knowledge sources, business tools and human escalation. Decagon: Enterprise support automation across chat, email, and voice with strong analytics. Run the same representative task and compare errors, setup and total cost before choosing.

**Is Botpress or Decagon free?**
Botpress is listed as freemium, with free and paid limits to check. Decagon is listed as paid; check the current plan and usage charges. Model, API, hosting and managed-service charges may apply independently of the software license.

**Which is more popular, Botpress or Decagon?**
ASE does not have comparable verified active-user counts for these products. A missing GitHub count does not mean a product has no users.

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Source: [Agent Search Engine](https://agentsearchengine.app) — https://agentsearchengine.app/compare/botpress-vs-decagon