# Decagon vs Helpin
_Customer Support Agents · independent comparison_

> Decagon and Helpin need to be evaluated against the same task. The recorded use cases differ: Decagon — Enterprise support automation across chat, email, and voice with strong analytics; Helpin — Teams evaluating a self-hosted support workspace connected to project and customer context. No performance winner is established by this catalogue comparison.

## Side by side

**Decagon**
- Paid product · Platform
- Best for: Enterprise support automation across chat, email, and voice with strong analytics.
- Avoid if: You need a quick self-serve start.
- [listing](https://agentsearchengine.app/agents/decagon) · [official](https://decagon.ai)

**Helpin**
- Open source · Platform · 9★ · Go · AGPL-3.0-only · repository push today
- Best for: Teams evaluating a self-hosted support workspace connected to project and customer context.
- Avoid if: You require a stable production release or every agent-runtime dependency included in the public repository.
- [listing](https://agentsearchengine.app/agents/helpin) · [official](https://helpin.ai/)

## Key differences

- The recorded use cases differ: Decagon — Enterprise support automation across chat, email, and voice with strong analytics; Helpin — Teams evaluating a self-hosted support workspace connected to project and customer context.
- Recorded pricing categories differ: Decagon — Paid product; Helpin — Open source. They do not establish total cost.

## Which to choose

**Choose Decagon if:** Enterprise support automation across chat, email, and voice with strong analytics.

**Choose Helpin if:** Teams evaluating a self-hosted support workspace connected to project and customer context.

## FAQ

**What's the main difference between Decagon and Helpin?**
The recorded use cases differ: Decagon — Enterprise support automation across chat, email, and voice with strong analytics; Helpin — Teams evaluating a self-hosted support workspace connected to project and customer context.

**Is Decagon or Helpin better?**
Decagon: Enterprise support automation across chat, email, and voice with strong analytics. Helpin: Teams evaluating a self-hosted support workspace connected to project and customer context. Run the same representative task and compare errors, setup and total cost before choosing.

**Is Decagon or Helpin free?**
Decagon is listed as paid; check the current plan and usage charges. Helpin is listed as open source; check the software license and operating costs. Model, API, hosting and managed-service charges may apply independently of the software license.

**Which is more popular, Decagon or Helpin?**
ASE does not have comparable verified active-user counts for these products. A missing GitHub count does not mean a product has no users.

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Source: [Agent Search Engine](https://agentsearchengine.app) — https://agentsearchengine.app/compare/decagon-vs-helpin