# Decagon vs MaxKB
_Customer Support Agents · independent comparison_

> Decagon and MaxKB take different routes to the same job: one is a commercial product, the other open-source and self-hostable. Choose based on whether you want a managed experience or full control.

## Side by side

**Decagon**
- Paid product · Platform
- Best for: Enterprise support automation across chat, email, and voice with strong analytics.
- Avoid if: You need a quick self-serve start.
- [listing](https://agentsearchengine.app/agents/decagon) · [official](https://decagon.ai)

**MaxKB**
- Open source · Platform · 22k★ · Python · GPL-3.0 · active today
- Best for: Enterprise RAG knowledge bases and support agents with workflow and MCP tooling.
- [listing](https://agentsearchengine.app/agents/maxkb) · [official](https://maxkb.cn)

## Key differences

- Decagon is a commercial product; MaxKB is open-source and self-hostable.
- Pricing model differs — Decagon is paid product, MaxKB is open source.

## Which to choose

**Choose Decagon if:** Enterprise support automation across chat, email, and voice with strong analytics.

**Choose MaxKB if:** Enterprise RAG knowledge bases and support agents with workflow and MCP tooling.

## FAQ

**What's the main difference between Decagon and MaxKB?**
Decagon is a commercial product; MaxKB is open-source and self-hostable.

**Is Decagon or MaxKB better?**
Neither is universally better. Decagon is the stronger fit for Enterprise support automation across chat, email, and voice with strong analytics; MaxKB for Enterprise RAG knowledge bases and support agents with workflow and MCP tooling. Use the side-by-side specs to decide by your own constraints.

**Is Decagon or MaxKB free?**
Decagon is a paid product; MaxKB is free to run and self-host.

**Which is more popular, Decagon or MaxKB?**
We rank open-source projects by GitHub adoption, but at least one of these is a commercial product and stars don't measure commercial adoption — so compare them on capabilities and pricing instead.

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Source: [Agent Search Engine](https://agentsearchengine.app) — https://agentsearchengine.app/compare/decagon-vs-maxkb