Customer Support Agents · Head-to-head
Decagon vs MaxKB
Decagon and MaxKB are both customer support agents. Decagon is Enterprise-grade AI support agents for chat, email, and voice, while MaxKB is maxKB is an open-source platform for building enterprise-grade agents. 强大易用的开源企业级智能体平台。. Here's an independent, side-by-side look at how they compare — and which fits.
MaxKB is an open-source platform for building enterprise-grade agents. 强大易用的开源企业级智能体平台。
Visit MaxKB →Decagon and MaxKB take different routes to the same job: one is a commercial product, the other open-source and self-hostable. Choose based on whether you want a managed experience or full control.
Side by side
| Spec | Decagon | MaxKB |
|---|---|---|
| Type | Platform | Platform |
| Model | Commercial | Open source |
| Pricing | Paid product | Open source |
| GitHub stars | — | 22,524 |
| Language | — | Python |
| License | — | GPL-3.0 |
| Last activity | — | Aug 2026 |
Key differences
- Decagon is a commercial product; MaxKB is open-source and self-hostable.
- Pricing model differs — Decagon is paid product, MaxKB is open source.
Enterprise support automation across chat, email, and voice with strong analytics.
Enterprise RAG knowledge bases and support agents with workflow and MCP tooling.
About MaxKB
MaxKB is an open-source platform for building enterprise-grade agents. 强大易用的开源企业级智能体平台。
Full MaxKB profile →Frequently asked
- What's the main difference between Decagon and MaxKB?
- Decagon is a commercial product; MaxKB is open-source and self-hostable.
- Is Decagon or MaxKB better?
- Neither is universally better. Decagon is the stronger fit for Enterprise support automation across chat, email, and voice with strong analytics; MaxKB for Enterprise RAG knowledge bases and support agents with workflow and MCP tooling. Use the side-by-side specs to decide by your own constraints.
- Is Decagon or MaxKB free?
- Decagon is a paid product; MaxKB is free to run and self-host.
- Which is more popular, Decagon or MaxKB?
- We rank open-source projects by GitHub adoption, but at least one of these is a commercial product and stars don't measure commercial adoption — so compare them on capabilities and pricing instead.
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